Question 1

What design file formats can I upload?

Accepted Answer

Our canvas designer supports transparent PNGs, JPEGs, and SVGs. We highly recommend utilizing high-resolution transparent PNG files (at least 300 DPI) for clean direct-to-garment print lines.

Question 2

Can I print on both the front and back of the shirt?

Accepted Answer

Yes! Use the 'Front / Back' view toggle in the design studio to add text layers and custom graphic images to both sides. Custom double-sided printing adds a minor ₹5 setup fee.

Question 3

Can I add custom text and choose different fonts?

Accepted Answer

Absolutely! Our Editor allows you to write custom text, choose from multiple premium fonts, resize, rotate, change line height, and select colors instantly.

Question 4

Is there a minimum order quantity (MOQ)?

Accepted Answer

No! There are absolutely no minimum limits. You can design and order a single t-shirt or fleece hoodie. Bulk orders of 15+ units automatically qualify for wholesale discounts.

Question 5

What garment brands do you print on?

Accepted Answer

We print on premium organic apparel blanks from Bella+Canvas, Gildan, and Champion. Specific materials (organic cotton, heavyweight fleece) are listed under each product details page.

Question 6

How durable is the direct-to-garment (DTG) print?

Accepted Answer

We use state-of-the-art DTG machines and eco-friendly water-based inks. With proper care (machine wash cold, inside out, line dry), the prints will last as long as the garment itself.

Question 7

How do I track my shipment package?

Accepted Answer

Once printed and handed over to DHL Express, a tracking ID is generated. You can input this under your dashboard orders list or track the timeline details directly inside our Track Order page.

Question 8

Can I return an item if it doesn't fit?

Accepted Answer

Because items are custom printed on demand, we do not accept returns for incorrect size selection. Please consult our sizing guides before checking out. If you receive a damaged blank or alignment print error, we send a replacement free of charge.

Question 9

How long does shipping and fulfillment take?

Accepted Answer

Fulfillment (printing and packaging) takes 2-3 business days. Courier transit takes another 3-5 business days depending on your location.

KLIAMO FASHION

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